Terms of Service
Terms & Conditions
Our International Shipping and Mailing Address Physical shipping and mailing address is the exclusive property of RAPID AVIATION
The Customer is not the owner of the shipping and mailing address.
The Customer is allowed to ship to and or mail their goods, letters, catalogs, etc. to the address provided if their membership status is in good standing, as approved by RAPID AVIATION
Physical access to shipping and mailing addresses is allowed based on consultation with RAPID AVIATION only.
Prohibited are commodities such as:
All contraband as outlined by delivery locations customs website, Items deemed to be unlawful, cash, jewelry, works of art, firearms and ammunition, explosive and flammable items.
However, we are not involved in the trading of goods and therefore act only as a facilitator. RAPID AVIATION is therefore not responsible for any loss as a result of incorrect purchases, items that don’t perform as stated in the online description, or any variation from the stated performance by the seller online.
We act solely as a facilitator and all purchases done by us on behalf of the client are his/her sole responsibility to verify the correct item(s) are purchased until such items enters our network.
RAPID AVIATION is not liable for any loss and or damage to the customer’s goods mail or any shipment before received at the warehouse.
RAPID AVIATION will only accept liability as set out in below:
RAPID AVIATION is not responsible or is in any way liable for losses of cash, or items purchased via the internet which includes items being delivered to the wrong address or is stolen before they enters our facility.
RAPID AVIATION is not liable for delayed mail and package delivery to the RAPID AVIATION facility.
If RAPID AVIATION under any circumstance is found to be liable for consequential loss. Maximum settlement for uninsured shipment is US$100.00
RAPID AVIATION’5 Claim and Settlement:
It is agreed that the total liability of RAPID AVIATION shall be limited, in any event, to the sum of US$100.00. Additionally, RAPID AVIATION provides insurance coverage not exceeding US$1000.00. Insurance for a higher amount can be arranged through a third party. The customer must contact our office before the order is placed.
RAPID AVIATION requires you to contact the US before shipping any shipment with the value of US$1,000.00 In the event of loss or damage of shipment that is US$100.00 but less than US 1,000.00, a claim must be submitted in writing within 20 days of the loss or damage. Any loss and damage related to RAPID AVIATION must be reported to the company within 24 hours.
The Customer is required to inspect his/her shipment when it is received for damage and or missing content. If the content is found to be damaged or missing, the matter must be reported immediately, failing to do so could adversely affect the claim settlement.
Customs and Other Clearance Charges
Authority to Act as User’s Acceptance & Customs Clearance Agent
The Service requires that the Company, its subsidiaries, affiliates, and agents accept, transport, import, and (when applicable) deliver the User’s packages and mail shipments. By accepting electronically (for example, by clicking “I Agree”), using this Website, or using the Service (for example, by sending a package or mail to the provided US address), you authorize the Company, its subsidiaries, affiliates, and agents to act as User’s agent for acceptance, transportation (whether by own equipment or by a third party), importation (“Customs Clearance”) and delivery of all packages and mail shipments sent to the provided global forwarding address. Moreover, the User acknowledges and authorizes that the Company may make declarations based on the information provided by the User or found within the package or mail shipment and can accept valuations on the User’s behalf (with or without the User’s knowledge) if such required information is not available or forthcoming.
The Customer agrees to reimburse RAPID AVIATION for fees and taxes paid on the customer’s behalf:
- Customs Duties and Taxes both local and foreign.
2. Associated clearance charges
3. Unspecified charges and costs related to the customer’s shipment.
Payment for Service
The customer agrees to pay RAPID AVIATION charges for the clearance and handling of his/her shipment and any other service fee related to customer transaction(s)
RAPID AVIATION is not responsible for items that are not collected within 30 days. These items may be auctioned to the public to recover lost or discarded, destroyed or otherwise disposed of by RAPID AVIATION.
Shipping rates are subject to change without notice.
Refund, Return, and Exchange Policy
All services rendered by the Company are provided on a non-refundable basis. This includes but is not limited to, parcels received, warehouse storage, freight forwarding, and delivery.
The customer agrees to pay all shipping/freight fees and other charges incurred for services rendered.
1. We are not responsible for any errors by the merchants in fulfillment of orders or otherwise. Users will have to make arrangements with the merchants for any returns, refunds, or exchanges of items directly by the merchant’s terms and policies.
2. We do not facilitate any exchanges. We will facilitate the return delivery of items(s) ordered from the merchant while the goods are still at the User’s U.S. Delivery Address. Applicable return charges apply. Return labels must be provided or return charges must be paid before we can return the goods to the merchant.
Delivery Policy
1. General Information
We receive shipments twice per week from Caribbean Airlines, Mondays and Fridays. Packages delivered to the warehouse in Miami between Mondays and Wednesdays by noon will be cleared in delivery locations on a Thursday for delivery (Sat-Mon). Packages delivered between Thursdays and Saturdays at noon will be cleared in delivery locations on a Monday for delivery (Tues – Thurs) except for natural disasters, flight delays, and holidays. Packages are processed within 24-48 hours.
Unless there are exceptional circumstances and holidays, we make every effort to fulfill your order within the period selected and our regular delivery schedules. Please note delivery times are estimates and aren’t guaranteed, we will not be able to reimburse express delivery costs for packages that miss the estimated delivery date. We are not liable for any damages or loss caused by delays.
2. Delivery Address Preference
You will get the option to add 2 addresses on your account one for Weekday and one for Weekend. Your default address on file will be selected accordingly.
When adding a new address, you can choose whether you want to receive deliveries on weekends (home) ONLY or weekdays (office) ONLY by only inputting that one address.
Sunday’s deliveries will only be done in high volume periods and unforeseen events.
3. Delivery Address/Location Change
Cut-off time for a delivery address change is Friday and Monday at 5:00 PM. Please note that we will NOT be able to facilitate any changes on the morning of or the day of delivery as your package will have to be rerouted.
4. Express Delivery
Express delivery is only available to specific areas between the hours of 10:00 – 12:00 PM for $1000. Any express delivery request must be sent via email Monday and Friday by 4:00 PM
5. Customer Service
Rapidgrp Customer Service handles all inquiries for deliveries (NOT DRIVERS). You can contact us via email at info@rapidgrp.com or log into your account and create a ticket. You can contact us if you would like to hold or reschedule delivery or with any other questions you may have.
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